Customer Loyalty: Strategies

Hear sample (WMP) Hear sample (RealAudio)

Customer Loyalty: Strategies Author: James L. Heskett and Thomas O. Jones (Harvard Business School), Frederick F. Reichheld (Directory, Bain and Company), and more Format: Audio Download Audio Length: 1 hour and 12 min. Rating: Not rated Price: $4.95       Publisher's Summary: These articles from Harvard Business Review address the following questions: How do you bring your organization's focus back to the customer? What role does employee loyalty play in building customer loyalty? This collection addresses these questions and offers advice to executives on implementing new strategies. These articles are available in audio format exclusively through Audible.

FIND MORE TITLES:

All categories | Business | Management | Search

HOW AUDIBLE WORKS:

Choose from thousands of downloadable audio books, radio programs and much more!

Easily download audio programs from the Internet to your computer. No cassettes or CDs!

Listen at your computer, burn to CDs, or transfer your program to an AudibleReady mobile player.

Save up to 80% compared with audiobooks on tape or CD. Become a member for as little as $14.95 and save each month.

MP3 PLAYERS:

Compatible MP3 players

Home > Business > Management > Customer Loyalty: Strategies